Operations

Based in the UK Head Office, our highly experienced operations team is at the heart of Lander Associates customer driven ethos.

Lisa Austin – Financial and Operations Director

Lisa Austin

Lisa's responsibility lies with strategic financial planning and company wide operational  policies. Liaising directly with Financial Managers, Lisa develops flexible and  workable financial solutions for our clients, each specifically adapted to the training budget and to accommodate dynamic market conditions.   As a manager, Lisa creates a fun environment combined with a hard working culture for her team.  

“Lisa has demonstrated a flexible approach in helping us manage our training budget effectively, enabling us to meet the needs of both the business and the team, whilst accommodating the unpredictable demands of the market place. Lisa’s professional approach combined with her honest and open communication style, make it easy to find workable solutions."

David Thew, Joint MD - Intelligent Resources

 

Julia Young – Marketing Manager

Julia Young

Working with her team, Julia manages marketing planning and implementation through creation, development and delivery of innovative, imaginative marketing activities. Covering the whole marketing mix including advertising, PR, brand guardianship, events and exhibitions, supplier relationships and website management, Julia also works as PA to Fiona.

"Through Julia's extensive marketing and communications background, she has the experience and foresight to develop Lander Associates into the leading business within their field.  Julia is always friendly and professional with a great knowledge of her market."

Gary King, Sales & Marketing Director  - Recruitment Consultant

 

Emma Thompson – Training Team Leader

Emma Thompson

Emma co-ordinates back-office support for all training activities. Her meticulous and methodical approach puts her in the perfect position to supervise the production and logistics of supporting documentation as well as extensive travel arrangements and cost control, for the many courses delivered monthly both in the UK and abroad.  She passionately maintains standards to ensure a seamless customer experience for both internal and external customers.

"Emma’s great attention to detail and excellent follow-up makes her one of the best training administrators I have ever worked with. She always goes the extra mile and you can trust Emma to do what she says she will do - every time."

Moya Rylands, Head of Training in the North - Lander Associates

 

Rachel Gould – Social Media Manager 

Rachel Gould

Rachel, a talented media graduate, manages our social media making sure we are seen where we should be: Blog, Twitter, Facebook, YouTube and LinkedIn.  She keeps our website content current and fresh and monitors Google Analytics making sure our website is working for us.  Rachel also designs the high quality, bespoke, client branded visual training materials which make a real, eye-catching difference to every course delivered. By managing our image library, which is openly available to our clients, Rachel is also involved in developing advertising and media communications ideas and her flair for creativity is complemented by her good natured personality and her willingness to always 'go the extra mile'.

"Rachel's help in creating my company presentation was amazing. I couldn't have done it without her. It has raised the bar of the standard of our internal comms."
James Parsons, Director - Arrows Group